No, there is no membership fee to enroll. To start your program, we need to charge your credit card the first and last month payment. The spa credit for your final month will be released to you upon 30 days cancellation notice. If 30 days notice is not given, final spa credit is forfeited.
Your Spa Gold payment will be billed on the 20th of each month. This is done to allow time for your credit card payment to be processed and approved so you can have your credit available the 1st of the month. For this reason we recommend that you do not use a debit card for your spa gold program.
You may cancel the program at any time with 30 days written notice. If you cancel, you will be unable to reenroll for a minimum period of two years. If you are a member more than regular 4 billing cycles, you may still use your spa credits for qualified services until they are all used. These spa credits have no cash value, and will not be refunded. If you are a member for less than 4 regular billing cycles, you may only apply the dollar value of the credits toward any full priced service. Immediately upon cancellation, you will no longer have special pricing or discounts on other services. If 30 days notice is not given, final spa credit is forfeited.
Your Spa Gold Pricing is non-transferable. However, we do have a special 20% off regular pricing for friends and family. Members must be present and receiving services the same day as their friends or family members.
All Two hour spa services are a premium spa service because they are more demanding on the service provider. Should you want to do two of the same one hour service consecutively you would receive 20% off of the regular 2 hour spa treatment and receive credit for the 2 spa gold 1 hour prepaid. Example a 2 hour Massage 2 the Max Therapeutic massage is $279 regular price with a 20% discount it would be $223.20.
You may choose one service from each category in a day under your Spa Membership Monthly Program. The maximum you can have would be 1 massage, 1 body treatment and 1 facial in a day. Of course this is based on availability.
The spa has a 24 hour cancellation policy. If you need to cancel your appointment please do so 24 hours in advance. Our automated spa booking system automatically uses your spa gold credit 24 hours before as payment for your service, so you will lose the ability to use that credit later.
Rule of thumb is if you think you may not be able to keep the appointment cancel it. Should things change you can always call that day and see if any appointments are available.
As long as you continue to be enrolled your fees will not go up.
I received a Gift Certificate for the spa, can I use it to pay for my Spa Gold Program?
The Spa Gold Program is set up for automatic billing of your credit card only. Your spa credit each month is tied directly to your credit card payment processing. Any dollar amount gift certificates may be used towards any additional services you have. Any gift certificates for specific services must be used for the services purchased by the expiration date.
You may enroll using the on-line secure form. It does take 72 hours to process your application, so it will not be available to you immediately. You will receive an email when your program enrollment is complete and ready for your use.
You may upgrade or downgrade only one time during your membership. For example, you can downgrade to the 60 Min monthly program but you will not be able to upgrade it again, or you can upgrade to a 90 Min and you cannot downgrade it again.
Please remember all spa membership monthly program policies are subject to change at any time without notification.